Security You Can Trust. Privacy You Control.
At vosko.ai, protecting your videos, voice assets, and personal data is a core part of our product design. We combine industry-standard security practices, robust privacy protections, and responsible AI safeguards to help creators, agencies, and enterprises use our AI-powered localization tools with absolute confidence.
1. Data Security & Infrastructure
We utilize enterprise-grade security protocols to ensure your data is protected at every layer.
- Encryption in Transit and at Rest: All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols. Stored customer data is protected using AES-256 encryption at rest to prevent unauthorized access.
- Trusted Cloud Infrastructure: Our platform is hosted on tier-1 cloud service providers that maintain stringent physical, environmental, and operational security controls.
- Strict Access Controls: Access to production systems and customer data is strictly limited to authorized personnel on a "least-privilege" basis. We enforce Role-Based Access Control (RBAC) and Multi-Factor Authentication (MFA) across our organization.
- Security Monitoring: We continuously monitor our systems to detect and prevent security threats through vulnerability management, access logging, and threat monitoring.
2. Privacy & Absolute Data Control
Your content belongs exclusively to you. Videos, audio files, subtitles, and scripts uploaded to our platform remain your intellectual property.
- Zero Data Selling: We do not, and will never, sell your customer data to third parties.
- 7-Day Auto-Deletion (Zero Retention): To minimize risk and give you ultimate peace of mind, all uploaded media and generated project files are automatically and permanently purged from our servers 7 days after processing.
- Account Deletion: Upon account closure, any remaining customer data is immediately deleted or irreversibly anonymized in accordance with our retention procedures.
3. AI Model Training Policy
We understand that creators and businesses are highly sensitive about how their proprietary content is used by AI.
- No Public Model Training: We do not use your private User Content (including uploaded videos, audio, and translated outputs) to train, fine-tune, or improve our foundational AI models. Your data is processed solely to deliver the localization results you request.
4. Voice Cloning, Consent & Responsible AI
Voice identity is a fundamental personal right. We enforce strict policies against the malicious use of synthetic media and believe AI should be used responsibly.
- Explicit Consent Required: Users may only generate cloned voices if they are the legal owner of the voice or have obtained documented, explicit authorization from the voice owner.
- Responsible Use: Our platform is designed to support legitimate content localization and accessibility. We prohibit the use of the Service for fraud, harassment, misinformation campaigns, identity deception, copyright infringement, or illegal activities.
- Enforcement: Accounts found violating these requirements will be immediately terminated, and we reserve the right to investigate and report severe abuses to appropriate legal authorities.
5. Global Compliance & Regulatory Frameworks
As a globally operating company headquartered in Hong Kong, we are committed to upholding the highest standards of international data protection laws. Our practices are designed to support compliance with:
- PDPO: Personal Data (Privacy) Ordinance (Hong Kong)
- GDPR: General Data Protection Regulation (European Union)
- CCPA / CPRA: California Consumer Privacy Act (United States)
- Other applicable regional privacy regulations.
6. Enterprise Readiness
For our B2B and enterprise clients, we understand that standard policies may not cover all procurement requirements. We are ready to support your vendor assessment processes by providing:
- Security questionnaires
- Data Processing Agreements (DPA)
- Subprocessor information
- Compliance-related documentation
Please contact our team for enterprise security inquiries.
7. Frequently Asked Questions
Do you use my videos to train your AI models?
No. We do not use your private User Content (videos, audio, translations, or scripts) to train, fine-tune, or improve our foundational AI models. Your content is processed strictly to deliver the localization and dubbing results you requested.
Q: Where is customer data stored?
A: Our platform is hosted on highly secure, trusted tier-1 cloud infrastructure. All data is stored in encrypted environments with strict physical and network access controls.
Q: How long do you retain uploaded content?
A: We prioritize data minimization. All uploaded media files, generated audio, and project data are automatically and permanently deleted from our servers 7 days after processing.
Q: Can I request immediate data deletion?
A: Yes. While our system auto-deletes files after 7 days, you can manually delete your projects and source files from your dashboard at any time. Once deleted, they are instantly removed from our active systems.
Q: Do you support GDPR and CCPA data requests?
A: Absolutely. We fully support user rights under GDPR and CCPA. You can request access to your data, export it, or request full account deletion by contacting our privacy team.
Q: Do you provide a Data Processing Agreement (DPA)?
A: Yes. For our enterprise and business customers who require a DPA for compliance purposes, we have a standard agreement ready for execution. Please contact our support team to initiate the process.
Q: Is voice cloning legal on your platform?
A: Voice cloning is permitted on our platform only if you are the owner of the voice or have explicit, documented consent from the voice owner. We strictly prohibit unauthorized impersonation, deepfakes, or using cloned voices for fraudulent purposes.
8. Report Abuse & Vulnerability Disclosure
- Report AI Abuse: If you believe our platform is being used to create deceptive, fraudulent, or unauthorized AI-generated content (including unauthorized voice cloning), please immediately contact our Trust & Safety team at: [support@vosko.ai]
- Security Vulnerability Disclosure: If you are a security researcher and have discovered a potential vulnerability, please report it responsibly to: [support@vosko.ai]. We appreciate your efforts and will investigate all reports promptly.
9. Contact Us
For any questions regarding security, privacy, compliance, or trust-related inquiries, please reach out to us:
- Company: Vimia Tech Limited
- Email: support@vosko.ai
- Website: vosko.ai
