Effective Date: [July 1, 2026]
Welcome to vosko.ai (the "Platform"), operated by Vimia Tech Limited ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video localization, translation, and dubbing services.
1. Information We Collect
We collect information that you provide directly to us, information generated automatically when you use our services, and information from third-party sources.
- Account Information: When you register, we collect your name, email address, password, and account preferences.
- User Content (Crucial for AI Processing): We collect the video files, audio tracks, text, subtitles, and scripts you upload to the Platform.
- Payment Information: If you purchase a premium plan (e.g., Monthly License Plan), your payment details are processed directly by our third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card numbers.
- Usage and Device Data: We automatically collect log data, IP addresses, browser type, operating system, and data on how you interact with our Platform (e.g., features used, session duration).
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide our core AI video translation, dubbing, and subtitle editing functionalities.
- Audio & Visual Processing: To analyze the uploaded media to generate voice clones, translated audio, and synchronized subtitles as requested by you.
- Account Management: To manage your credits, subscriptions, and customer support requests.
- Platform Improvement: To analyze user behavior and fix technical issues to improve the user experience.
3. AI Processing and Model Training
As an AI-driven platform, transparency regarding how our artificial intelligence interacts with your data is our priority:
- Service Execution: Your User Content is processed by our proprietary and third-party AI engines strictly to deliver the localization results you request.
- Model Training Policy: We do not use your personal User Content (videos, audio, or translated outputs) to train, improve, or fine-tune our foundational AI models. Your data remains strictly yours.
4. Data Storage and Retention
We prioritize data security and storage efficiency:
- 7-Day Auto-Deletion: To maintain optimum system performance and protect your privacy, all User Content (including uploaded video files, audio, and generated project files) is kept for exactly 7 days on our servers. After this period, the files are automatically and permanently cleared from our system.
- Account Data: We retain your basic account information (such as email and billing history) for as long as your account is active or as needed to comply with our legal obligations.
5. How We Share Your Information
We do not sell your personal data. We may share your information only in the following situations:
- Service Providers: We may share data with trusted third-party vendors who assist us in operating our Platform (e.g. payment processors, and specific AI API partners). These providers are bound by strict confidentiality agreements.
- Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, user data may be transferred.
6. Your Privacy Rights
Depending on your location (e.g., GDPR for European users, CCPA for California residents), you may have the following rights:
- Access & Portability: You can request a copy of the personal data we hold about you.
- Correction & Deletion: You have the right to request the correction of inaccurate data or the deletion of your account and associated personal data.
- Withdraw Consent: You can withdraw your consent to our processing of your data at any time.
To exercise these rights, please contact us at the email provided below.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective Date."
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: support@vosko.ai
- Company Name: Vimia Tech Limited
