Delivery Policy

Last Updated: July 20, 2026

1. Digital Service Delivery Only

Since Vosko AI provides a digital SaaS service, there are no physical goods to be shipped, manufactured, or stored. We do not ship, deliver, or provide any physical products, hardware, or tangible materials.

Therefore, our Shipping & Delivery Policy is focused exclusively on instant digital provisioning. Because there is no physical shipment involved, no shipping charges, delivery fees, or handling costs apply to your purchase.

2. How Vosko AI is Delivered

All services and features are accessed digitally through your internet-connected device via our secure web application. Delivery is entirely automated and instantaneous:

• Instant Provisioning: Your account upgrade and credit injection are automated. Once your payment is confirmed, our system starts the update immediately. You can expect your new features and credits to be ready and available in your dashboard within 1 to 10 minutes.
• Immediate Access: You will gain immediate access to the software features, your account dashboard, and your allocated usage limits directly within your web browser.
• Confirmation & Receipts: An automated email containing your billing details, receipt, and account access information is sent to your registered email address instantly upon a successful transaction.

3. Troubleshooting Delivery

In most cases, your account upgrade and credit injection will be completed within 1 to 10 minutes of a successful payment. If you do not see your account upgraded or your credits updated after 30 minutes, please ensure the following:

• Email Matching: Please verify that the email address you are using to log into Vosko AI matches the exact email address you provided during the checkout/purchase process.
• Refresh Your Session: Occasionally, logging out and logging back into your dashboard will refresh your account status and reflect the new credits.

4. Customer Support

If you have verified your email and refreshed your session but are still experiencing issues with accessing your purchased services or credits, our support team is here to help.

Please contact us immediately for assistance:

• Email: support@vosko.ai

When contacting support, please include your order number or the email address used for the purchase so we can quickly locate your transaction and manually verify your account upgrade.