Last Updated: [July 1, 2026]
At vosko.ai, we want you to feel confident when purchasing our AI video translation and dubbing services. Because AI processing incurs immediate computational costs, this Refund Policy is designed to be fair to our users while protecting our service from abuse.
By purchasing a subscription, credits, or other paid services, you agree to this Refund Policy.
1. 7-Day Refund Policy
We offer a 7-day refund policy for eligible purchases. You may request a refund within seven (7) calendar days of the original purchase date ONLY IF your account meets the eligibility criteria outlined below.
Refund requests submitted after the 7-day period will not be accepted.
2. Eligible Refund Scenarios
Refunds may be granted under the following circumstances:
- Unused Service: You purchased a subscription or credit pack but have not utilized the core AI processing features (e.g., zero or minimal credits consumed).
- Technical Failures: If a critical technical problem prevents you from using the Service entirely, and our support team is unable to resolve the issue within a reasonable timeframe.
- Accidental / Duplicate Purchases: If you were accidentally charged multiple times for the same transaction, or if you request a refund immediately after an accidental purchase (prior to using the Service).
3. Non-Refundable Situations (Important)
To protect our platform and computational resources, refunds will NOT be provided in the following situations, even within the 7-day window:
- Extensive Service Usage: If you have consumed a substantial amount of credits or processing time (e.g., consuming more than 15% of your plan's credits, or processing more than 10 minutes of video).
- Exported Content: If you have successfully downloaded or exported any AI-generated videos or audio from the platform, your purchase is considered fully consumed and non-refundable.
- Change of Mind After Use: Refunds are not available simply because you no longer wish to use the Service after successfully generating content.
- Failure to Cancel Subscription: Subscriptions automatically renew. Failure to cancel your plan before the next billing cycle does not qualify you for a refund of the renewed charge.
4. Subscription Cancellations
You may cancel your subscription at any time through your account settings.
- Cancellation prevents future automatic renewals and billing.
- Cancellation does not automatically generate a refund for the current billing cycle. You will retain access to your premium features and credits until the end of your current paid billing period.
5. Review Process & PG Fees
- Review Timeline: All refund requests are reviewed individually. Please allow 1 to 2 business days for our team to investigate and process your request.
- Processing Fees: For approved refunds, the amount returned to you may be subject to the deduction of payment gateway (PG) processing fees incurred during the transaction, depending on your payment provider.
- Refunds will be issued to the original payment method used for the purchase.
7. How to Request a Refund
To request a refund, please contact our support team at:
Please include the following information in your request to avoid delays:
- Account email address
- Order number or transaction ID
- Date of purchase
- A brief explanation of the reason for your refund request
8. Changes to This Policy
We may update this Refund Policy from time to time. Any updates will become effective when posted on this page. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Policy.
9. Contact Us
If you have any questions regarding this Refund Policy, please contact:
- Company: Vimia Tech Limited
- Email: support@vosko.ai
- Website: vosko.ai
